
I have been preparing income taxes for 30 years.
That came as a little bit of a surprise to me. But I double checked and it has been 30 years. Then I started thinking about the “tax world” I’ve seen in those 30 years.
I started working for an H & R Block franchise in January of 1989 preparing 1988 tax returns. I had taken their income tax course the previous fall. Besides learning tax preparation by preparing 1987 taxes we also learned about the tax changes which were starting on the 1988 returns. The big Tax Reform Act of 1986 had been signed into law almost 18 months before and was still being phased into service.
There have been a lot of tax bills since the Tax Reform Act of 1986. This year we have major changes under 2018’s Tax Cuts and Job Act (TCJA) and the Bipartisan Budget Act of 2018. Previously, there was the Tax Reform Act of 1993, Taxpayer Relief Act of 1997, Jobs and Growth Tax Relief Reconciliation Act of 2003 (JGTRRA), and Tax Increase Prevention and Reconstruction Act of 2005 (TIPRA). That doesn’t include tax changes that were stuck into other bills or all the extenders. In fact we are still waiting on this year’s tax extenders to be extended. (The House has sent their extender bill to the Senate but the Senate didn’t do anything with them before going on Christmas break.)
Tax code changes I’ve seen during those 30 years include the Capital Gains tax, education credits, DPAD, child tax credits and all the changes because of the Affordable Care Act . Now, this year’s TCJA adds a 20% credit for some business, owners takes away the personal exemption for the taxpayer and spouse and makes major changes to the itemized deduction. And let’s not forget the increased standard deductions and tax rate changes.
Computers were not a big part of income tax preparation when I started. However,I worked for Quentin Stigers (a HRB franchisee) who did use computers for the federal returns. But there were no computers on the desks. We put the client’s info on input sheets and a data entry person put the information in a computer and printed out a copy. If there was a mistake, the return with changes went back to data entry. State returns and some forms had to be done by hand as did early season Federal returns since the tax software never came before February for the first several years.
All tax returns were checked. First, by the preparer checked their return then it was sent to a return checker to double check the return. We used pencils with blue lead to check returns because they didn’t show up on photo copies. A correct return was then sent to be copied. Besides making a client copy (the blue penciled copy was the office file copy) the copy person needed to know what states needed to be done and which needed a Federal return copy and which also needed other states. We regularly had federal returns that were only four or five pages but the Kansas copy would be a half inch thick because of the backup copies of the Federal and copies of other state to justify the Credit for Taxes Paid to other States on the Kansas return.
It’s amazing that so many procedures of how I handle tax returns began then. Procedures like never having more than one return open on my desk at the same time, double checking my data entry (but now using the check marks in my tax software instead of the blue pencil.), how I handle client W-2s and other documents or client folders. Even the tax software I use. I was introduced to Drake Tax Software by Quentin. He found it the third or fourth year I worked for him and I haven’t found anything I liked better.
Since computers were not in wide use, there was no electronic filing in 1989. (Limited e-filing began in 1986 and the IRS adding more preparers each year. The program went national in 1990) Even once e-file went national, more taxpayers continued to file paper returns. These returns were mailed to the correct address (IRS was Austin then). We also had to learn to correctly put a return together. Form number didn’t always match the sequence number and where did the IRS or state revenue office want the W-2’s attached. When e-filing started, the bank products started too. Explaining the Refund Anticipation Loans to clients was a mess especially when you thought the program was stupid. I still remember the client who spent 30 minutes going through her purse trying to find something meet the two ID requirement.
I miss my Pub 17! As the computer became a large part of tax prep, we also lost desk reference materials. Not really lost but it got harder to find paper copies of reference materials and tax returns. Now everything is on online. I miss the Pub 17 even though TaxBook is my go to now. The Pub 17, Your Federal Income Tax, was the desk reference when I started. In January, I would take my copy and review it for the upcoming tax season. I would highlight sections and tag pages so I could quickly find an answer to a client’s question. There were other books on my desk like The Master Tax Guide but the Pub 17 fit my clients and most questions.
My big change happened in 2003 when I decided to go out on my own. No longer could I just come in to the office in early January for training and setting the office up and leave April 15th. I needed to choose software, reference materials and continuing education myself. And buy publicity, vacuum the floor, and clean the bathroom. I also have had to deal with being by myself. I have a receptionist for a few weeks but no other preparers. There were always other employees (mostly women) when I worked for Quentin. Some were great to work with and others a challenge. ”D”(a fav) started when I did and used a credit card size calculator not the adding machine on the desk and used a pen to do the return (he used very little white out) . “T” was also a relief mail carrier and would tell clients where their house was and when she had delivered mail there (confidentiality issues), “B” had worked in Quentin’s other office the year before but the receptionist there refused to come back if “B” did. Since she was Quentin’s mom, our office got stuck with him. He told clients that he was using his “magic refund pencil” to do their return. There was the office manager who didn’t know anything about taxes but promising results that could not be delivered. It was just like any work place with fun and not so fun co-workers.
When I started in 1989, the biggest securing problem was making sure that incorrect returns and other confidential info was placed into the burn box. Later there was a shredder. Today one of the biggest problems for a tax office is the security of taxpayer information and identity theft. The IRS wants a written security plan and really wants us to use two step authorizations.
I would put the due diligence I have to do on some returns as my hardest current tax office problem. Fraud on Earned Income Credit and other refundable credit now require that I verify and document taxpayer info.
Let’s not forget how commercial tax software also affects tax professionals by reducing potential clients.
I’m sure that I am missing some tax business changes in the last 30 years. In fact, I just remembered checktapes and tax preparer licensing. But income taxes are still here and someone still needs to prepare tax returns. While I won’t make another 30 years, I will be at my desk for a few more years trying to explain to clients what Congress has done to their taxes this time.